So I am still at work, at 8 pm, attending a conference calls with people in Japan. Not fun. And I can't attend it from home because I don't have a land line at home and my cell phone company sucks.
Anyways, while I am listening to this guy talk about internationalization and localization I started wondering why there are no guidelines for meetings and conference calls.
For example, in this conference call, the presenter had sent the slides ahead of time(a definite plus) and is now going through the slides, just talking about them in order. Now a value of this conference call would have been if people were asking a lot of questions which the presenter could have clarified. But that is not happening. The content of this meeting is a one day data transfer. I just can't understand why this could not have been done over email - giving people more flexibility to do work on their own terms. And for discussion we could have had discussion forum, a news server etc, just for this topic. The team responsible for this meeting could have had people(s) who could have replied to emails/posts on this discussion forum.
The value of meeting other people, discounting the media, is either discussing to better understand something, or come to a decision.
For the case where the aim of the meeting is dissemination of information or discussion, a lot of ground work can be done via electronic tools. Starting with sending email explaining the problem, to creating a discussion forum where the problem can be discussed. Of course defined roles, about who is it who will reply to questions on the discussion board will help.
Only in the extreme case, and I think such cases should be very little, where such measures don't help clarify the issue should recourse be taken to a meeting or a conference call. In that case, it should be someone's job to summarize the issues discussed so far. In such a case maybe only 25% of the time should be used to reiterating the issues - all people should have absorbed information earlier. The only benifit of reiterating information once again is repetition. The rest of the time should be for questions and clarifications. Another possibility is that the presenter anticipate the concepts that are causing most problems and spends time talking about it.
Since this is an open ended activity, it is important to have a time limit at which everything will finish. If people still have questions, maybe they can talk to the presenter individually.
The other reason for having meetings, as I see it is to come to a decision about something. Again, it will be extremely helpful if ground work is done before the meeting is held. In addition to that, it is imperative that the agenda of the meeting is circulated before hand. This should include the aim of the meeting, stating that at the end of the meeting the participants should have agreed/disagreed on stated items. This sounds trivial, but never have I seen a good agenda in my work environment.
A bad example of meeting/conference call I have seen is in which flow of information is one sided. The presenter does most of the talking. In such cases, I wonder why this information can not have been sent via email.
Another useless format is status meetings, where different agencies give status about their part of the project. What is useful here is getting information, which can be lost in email status, which can derail the project. However, the frequently of such meetings can definately be greatly reduced.
A pet peeve of mine is holding up a meeting/conference call for about 10 min, waiting for quorum to gather. How can you trust people to do the right thing at work, if they can't be trusted to show up at time? Really pisses me off.
Going back to the different reasons for meetings, I think it is very important to separate discussion and open ended meetings with ones in which there is a fixed agenda, and output is expected. If the two things are attempted in the same meeting then things get confusing and most probably the open ended discussion will overrun and no decision will be made. Plus I feel that since the door was opened for open ended discussion, people are apt to go into tangents. If this happens, no decision is made and guess what - we need to do another meeting.
Another red flag to watch out for people who will hijack the meeting. I guess the need for an owner or moderator of the meeting. The person who called the meeting should have a clear idea of what they want from this meeting.
I am starting to get seriously pissed at the people whose meetings I have to attend. Fast losing respect for such people. They have no concept of professionalism. While they might think they are doing the company a great service by holding more and more meetings, maybe even get bonding but all that is bull shit. Most of the times these people are program managers or laison persons. They probably get thier sense of how productive they were during the day by the number of meetings they attended/moderated in the day. But they are not the only culprit.
Ok it is half an hour into the stupid meeting and hopefully it will end fast. And then I can go ahead and waste my time in my way :)