[work] Bad escalation emails!

This is a gripe about some backline escalation engineers who only put in a minmum amount of information in emails while escalating problems back to the engineering organisation. The specific gripe is about some of them not even writing a complete suject line in the escalation email.

All escalations have an associated escalation number. When the backline engineer sends the email, most of them prefix the escalation number, and a small subject line. Why the subject line is important is this. We are a group of about 200 engineers(of course suitably, and some might say, too finely, sub-divided). The escalation emails comes to all 200 of us. Of course, not all 200 people need to work on it so every person/group needs to determine whether they are even interested in the escalation or not.

Now some escalation engineers only put the escalation number in the subject line. If I want to find out whether I am interested or not in the escalation I have to open a browser and read the escalation report in the internal database. How hard is it to put a proper subject line?

Well I misrepresented a little bit earlier. To figure out the context of the escalation I don't need to look at it in the browser but I can just scroll down the email - since escalation engineers are required to put in an escalation template. But again, why can't they put a small subject line? That way I can delete whole gobs of emails about escalations in which I am not interested.